Privacy Policy

1. Who We Are

Boiler Experts and Solutions Group ("we", "us", "our") is a plumbing and heating company providing boiler installation, servicing, repairs, and related services. We are the data controller responsible for your personal data.

Address: Whimbrel Rd, Tyldesley, Manchester M29 7HJ

2. Information We Collect

We may collect and process the following personal data:

• Contact information: Name, email address, phone number, and postal address
• Quote and enquiry details: Service type, postcode, project description, urgency, and any other information you provide when requesting a quote or making an enquiry
• Call records: If you call us, we may keep a record of the call for quality and training purposes
• Technical data: IP address, browser type, device information, and how you use our website (see Cookies section)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide quotes and respond to your enquiries
• To deliver our plumbing and heating services
• To communicate with you about appointments, work, and follow-up
• To process payments and maintain records for accounting and legal compliance
• To improve our website and services
• To comply with legal obligations (e.g. Gas Safe requirements, tax records)

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

• Contract: Where processing is necessary to provide our services or take steps at your request before entering a contract
• Legitimate interests: To run our business, improve our services, and communicate with you
• Legal obligation: Where we must retain or disclose data to comply with the law
• Consent: Where you have given clear consent for a specific purpose (e.g. marketing communications)

5. Data Retention

We retain your personal data only for as long as necessary:

• Quote enquiries: Up to 2 years if no work is carried out
• Completed work: At least 7 years for accounting, warranty, and legal compliance
• Gas Safety records: As required by Gas Safe Register
• Marketing: Until you withdraw consent or opt out

6. Sharing Your Information

We may share your data with:

• Gas Safe Register: Where required for certification and compliance
• Payment processors: To process payments securely
• Professional advisers: Accountants, lawyers, or insurers where necessary
• Regulatory authorities: When required by law

We do not sell your personal data to third parties.

7. Cookies

Our website may use cookies and similar technologies to improve your experience, analyse site traffic, and remember your preferences. You can control cookies through your browser settings. Essential cookies are necessary for the website to function and cannot be disabled.

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restrict processing: Request that we limit how we use your data
• Data portability: Request a copy of your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Where we rely on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure storage, encrypted communications where appropriate, and limiting access to those who need it.

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top indicates when changes were last made. We encourage you to review this page periodically.