Question 1

What areas do you cover?

Accepted Answer

We cover the local area and surrounding regions. Please call us to confirm if we serve your specific location. We're happy to discuss your requirements and arrange a visit.

Question 2

Are you Gas Safe registered?

Accepted Answer

Yes, all our engineers are Gas Safe registered. This means they are legally qualified to work safely and competently on gas appliances. Our Gas Safe registration number is 207665. It is displayed on all correspondence and can be verified at any time.

Question 3

Do you provide free quotes?

Accepted Answer

Yes, we provide free, no-obligation quotes for all our services. For larger projects like bathroom installations, we'll arrange a home visit to assess the work and provide an accurate quote.

Question 4

Are you insured?

Accepted Answer

Yes, we are fully insured with comprehensive public liability and professional indemnity insurance for your complete peace of mind.

Question 5

Do you guarantee your work?

Accepted Answer

Absolutely. All our work is fully guaranteed. We stand behind the quality of our workmanship and will put right any issues that arise from our work.

Question 6

How long does a bathroom installation take?

Accepted Answer

A typical bathroom installation takes 1-2 weeks, depending on the size and complexity of the project. This includes removal of the old bathroom, any necessary structural or plumbing work, installation of the new suite, tiling, and finishing touches. We'll provide a clear timeline when we quote for your project.

Question 7

Can I use my bathroom during installation?

Accepted Answer

Unfortunately not during the main installation period. However, we work as quickly and efficiently as possible to minimize disruption. If you have a second bathroom, we can ensure that remains usable. We can also discuss scheduling to make the process as convenient as possible.

Question 8

Do you help with design and material selection?

Accepted Answer

Yes, we offer design consultation as part of our service. We can help you plan the layout, choose fixtures and fittings, and select materials. We work with various suppliers and can source everything you need, or you're welcome to supply your own materials.

Question 9

What if I want to keep some existing fixtures?

Accepted Answer

No problem. We can work around existing fixtures you want to keep and integrate them into your new bathroom design. Just let us know during the planning stage.

Question 10

How often should I service my boiler?

Accepted Answer

We recommend annual boiler servicing. This keeps your boiler running safely and efficiently, helps prevent breakdowns, extends its lifespan, and is usually required to maintain your manufacturer's warranty.

Question 11

What's included in a boiler service?

Accepted Answer

Our comprehensive boiler service includes a full safety inspection, pressure and flow checks, combustion analysis, heat exchanger inspection, flue and ventilation checks, control system testing, leak detection, cleaning and adjustments, and a detailed service report with Gas Safe certificate.

Question 12

How long does a boiler installation take?

Accepted Answer

Most boiler installations can be completed in one day. A straightforward like-for-like replacement typically takes 4-6 hours. More complex installations, such as changing boiler types or relocating the boiler, may take longer. We'll give you a clear timeframe when we quote.

Question 13

Which boiler brand do you recommend?

Accepted Answer

We install several premium brands including Worcester Bosch, Vaillant, Ideal, and Baxi. The best choice depends on your home's size, hot water needs, and budget. We'll assess your requirements and recommend the most suitable option.

Question 14

Do you provide same-day callouts?

Accepted Answer

Yes, we offer same-day callouts for urgent issues such as burst pipes, major leaks, and boiler breakdowns. Call us on 07716 748062 and we'll get to you as quickly as possible.

Question 15

How quickly can you respond to an emergency?

Accepted Answer

We aim to respond to same-day callouts within 2 hours, though this can vary depending on demand and your location. We'll always give you an estimated arrival time when you call.

Question 16

Is there an extra charge for same-day callouts?

Accepted Answer

Same-day callouts may incur a callout fee depending on timing. We'll always be clear about costs before we attend. Our priority is to get your plumbing or heating working again as quickly as possible.

Question 17

What should I do if I smell gas?

Accepted Answer

If you smell gas, don't turn any electrical switches on or off, don't use any naked flames, open windows and doors, turn off the gas supply at the meter if safe to do so, and call the National Gas Emergency Service on 0800 111 999. Once the emergency service has made the area safe, call us to carry out any necessary repairs.

Question 18

How do you price your services?

Accepted Answer

For smaller jobs, we charge a fair hourly rate plus materials. For larger projects like bathroom installations or boiler replacements, we provide a fixed price quote. All quotes are transparent with no hidden costs.

Question 19

When do I need to pay?

Accepted Answer

For smaller jobs, payment is due on completion. For larger projects, we typically request a deposit to secure materials, with staged payments as the work progresses, and final payment on completion. Payment terms will be clearly outlined in your quote.

Question 20

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfer, and most major credit and debit cards.

Question 21

Can I supply my own materials?

Accepted Answer

Yes, you're welcome to supply your own materials. However, please note that we can only guarantee our workmanship on customer-supplied materials, not the materials themselves. We're happy to advise on specifications if needed.

Frequently Asked Questions

General

Bathroom Installations

Boiler Services

Emergency Services

Pricing & Payment

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